Our Return Commitment

At Lamour Oud we want every customer to enjoy a confident shopping experience. Our collection includes Dukhoon Fakher Nada Athar Oud Sumo and Tabi products selected for quality and presentation. If you experience an eligible issue with your order we will work to provide a fair solution.

Return Eligibility

Returns may be requested within seven days of receiving your order. Products must be unused unopened and returned in their original packaging with all seals labels and accessories intact. Items that have been opened tested used damaged or altered after delivery may not qualify for return because fragrance products are personal use items.

Damaged or Incorrect Orders

If your order arrives damaged defective or different from the product you purchased please contact Lamour Oud as soon as possible. Customers may be asked to provide photos of the product packaging and order information so our team can review the request and arrange a replacement or refund.

Refund Process

Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on your bank card provider or payment service. Original delivery charges may not be refundable unless the order was incorrect damaged or defective when received.

Non Returnable Products

Opened fragrances used products promotional items and products damaged through improper handling are generally not eligible for return or refund unless required by applicable consumer protection laws.

Customer Support

For any return refund or exchange request please contact Lamour Oud with your order details. Our team aims to handle every request professionally so you can shop our fragrance collections with confidence.